Frequently Asked Questions

Question:  Can I use multiple coupons for one purchase?

Answer:

Multiple coupons are not allowed. Coupons are limited to one use per household and are subject to change without notice.

 

Question:  Some images are not showing up on your website. Why is your site not loading properly?

Answer:

We are constantly making website enhancements, and your browser is holding onto an older version of our site. Please clear your cache to make sure you are seeing the latest version of our site by following these easy instructions! Thank you.

 

Question: Why did HDIS redesign their website?

Answer:

We have upgraded our website for faster performance and added security, and we have redesigned our website to make it easier for our customers to navigate.  We take customer feedback and suggestions very seriously, and we are happy to share that many of our customer’s suggestions have been integrated into the new site!

Here are some of our new features:

  • Our new search bar should you help you find the products you are looking for. 
  • You are now able to manage your account through a customized dashboard.
  • You can reorder past purchases in a snap by logging into your account.
  • Our new site allows you to enjoy the same shopping experience on your desktop, mobile or tablet!
  • You can now view when your next Personalized Delivery Plan (PDP) will arrive at your house, and change or edit your PDP at any time.

We hope you enjoy the new HDIS.com experience. Please let us know if we can help you in any way!  Chat with us online, email us at custcare@hdis.com or give us a call at 1-800-2MY_HOME (1-800-269-4663).

 

Question: How do I change My Password?

Answer:

It is simple to change your password!

  • First, go to www.hdis.com.
  • Click in “Sign In” in the header of the website

 

  • If you already have an account, click on “First time on our new site? Reset Your Password”

 

  • You will be prompted to type in your email address on file. Then, click “Reset My Password.”

 

  • You should receive an email in your inbox right away. From there, you should be able to easily create a new password. Your new password must be 8-20 characters, including at least one capital letter and at least one number or special character such as ! $ @ & +.

 

We hope you enjoy the new HDIS.com experience. Please let us know if we can help you in any way!  Chat with us online, email us at custcare@hdis.com or give us a call at 1-800-2MY-HOME (1-800-269-4663).

 

Question: Can I set up a PDP as a Guest, or do I need an account?

Answer:

On our website, a customer must be logged in to set up a Personalized Delivery Plan™ (PDP). When you log in, HDIS is able to quickly check your account to see if you have already set up a PDP for the same product.  Once you are logged in, you can change the frequency and quantity of your PDP and see when your next shipment is scheduled to arrive. These new features are only accessible when a customer creates an account with us and logs into the “My Account” Dashboard. You can also follow these quick step-by-step instructions to help you to modify or cancel your plan within your online account.

Your subscription delivery schedule will continue until you cancel.  You can cancel anytime with no penalty.  All unopened returns are fully refunded - satisfaction guaranteed!

We hope you enjoy the HDIS.com experience. Please let us know if we can help you set up or modify your PDP.  Chat with us online, email us at custcare@hdis.com or give us a call at 1-800-2MY-HOME (800-269-4663).

 

Question: What is the status of my order?

Answer:

We have upgraded our website for faster performance and added security, and we have redesigned our website to make it easier for our customers to navigate.  One of the new features is your ability to view the status of your order directly from our website in a few simple steps. 

 

  • Sign into your account

 

  • Your dashboard will display your latest orders and their status. Click on “Show all orders” to view all orders.

 

We hope you enjoy the new HDIS.com experience. Please let us know if we can help you set up or modify your PDP.  Chat with us online, email us at custcare@hdis.com or give us a call at 1-800-2MY-HOME (1-800-269-4663).

 

 

 

 

 

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