Welcome to the Medicaid CareEssentials program

HDIS is an accredited healthcare provider with more than 40 years' experience. We have partnered with Walgreens to bring you Care Essentials so that you can shop for all your Medicaid covered supplies in one place.

HDIS handles the insurance verification, documentation, and billing process.

We make it convenient ….. with no paperwork, no hassles, and an award-winning customer service team!

• First, we walk you through some basic information capture and then check benefits coverage. This step should already be complete!

• For eligible patients, we work directly with your doctor to request the necessary prescription(s).

• Once we have all the documentation required from your doctor, we'll confirm your order, ship supplies to your door, and handle the necessary claims & billing, so you don't have to!

• We even have easy one-click reordering so you never run out of supplies again.

Medicaid may cover products that Medicare does not cover.

HDIS specializes in Medicaid benefits and is fully accredited. We proudly serve customers with a wide variety of Medicaid plans in 40 states.

Our process is designed to make it easy for you with no paperwork, and no hassles!

We work directly with your doctor to get the necessary prescription(s). Then, once we receive your prescription(s), we'll confirm your order, ship supplies to your door, and handle all the necessary claims and billing so you don't have to.

When it's time to confirm the next order, HDIS will reach out before any risk of running out.

If not eligible for Medicaid and would like to learn more about options for purchasing products, please visit www.HDIS.com or call 1-800-2MY-HOME (1-800-269-4663) to order supplies.

This program covers a variety of Medicaid eligible products from different categories in your state.

To learn more about products not listed in our partnership, we recommend you contact the number on the back of your Medicaid ID card for more information.

Medicaid requires that we confirm your order each month. HDIS will connect with you by phone, text, or email (whichever you prefer), before there is a risk of running out.

When it's time to renew your prescription, we'll initiate the process with your physician to ensure you continue to receive supplies without interruption. That is part of our no hassle guarantee to you!

If you encounter any problem with your order, contact the HDIS Care Essentials team directly at 1-800-314-6063. An HDIS expert is ready to help.

We will work to arrange for resolution of any order concerns and ensure that Medicaid benefits and billing are handled correctly.

We'll be in contact with your physician. Once we've obtained your prescription, an HDIS Personal Care Expert will call you to confirm your order.

We will also stay in touch with you in case of any delays in getting the necessary information from your doctor.

Timing can vary, depending on how quickly your doctor gets the prescription to us and our call with you. Typically, most orders are processed and shipped within 2 business days of receipt of the prescription.

We will confirm your order and arrange to have your products shipped as soon as we receive a prescription from your physician.

While we aim to get your order processed as quickly as possible, we cannot ship products until we have a prescription, per the Medicaid guidelines.

Our commitment is to safeguard your data with the highest security standards.

HDIS is HIPAA-certified and a fully accredited Medicaid Provider.

If you have any questions, HDIS Care Essentials experts are ready to help and can be reached at 1-800-314-6063 or through the chat feature in the bottom right hand of your screen.

Our regular business hours are Monday-Friday, 8am to 5pm central time.