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  • Customer Care Representative

    Location: Olivette, Missouri

    Description

    Are You Ready to Make a Difference?

    Since 1986, HDIS has been making a difference in our customers’ lives through our unique brand of service.  As a “business family” we are dedicated to the well-being of our customers and making their lives a little easier with every phone call. People who are successful at HDIS come from all different backgrounds including customer service, retail, banking, social services, education, non-profit work, health care, stay at home parents, college students, retirees, and many more. What we all have in common is the ability to offer the same compassion and caring to both our customers, and each other, that we offer to members of our own family.

    For six consecutive years (2012-2017), HDIS is honored to be a St. Louis Post-Dispatch Top Workplaces award winner!

    Due to continuous growth in the medical supply industry, we are searching for full-time and part-time Customer Care Representatives for our Call Center located in Olivette, Missouri.  We are looking for career-minded and goal-oriented individuals who understand the importance of helping our customers through a difficult time in their lives.

    As a Customer Care Representative, you will be responsible for inbound and outbound customer calls.  Our representatives handle a variety of calls including providing product information, placing orders and answering shipping and/or billing questions – any inquiry or need that our customers may have.  Our Customer Care Representatives take ownership of any call, regardless of the nature of the call through resolution.  Putting others’ needs first is our expectation.  

    HDIS sets itself apart from other call centers because of the personal customer service we provide. Our representatives don’t just take orders; they build long-lasting relationships with our customers.  

     

    Duties and responsibilities include, but are not limited to the following:

    • Consult with customers about their personal health care needs

    • Effectively identify customer needs and provide appropriate solutions

    • Build strong, trusting relationships with new and existing customers

    • Provide exceptional customer service to ensure customer satisfaction and continued relationship with HDIS

    • Work as an individual contributor and as part of a team to achieve business/organizational goals

    • Work directly with customers through the entire purchasing cycle from order entry to payment and delivery options

      Requirements:

    • Prior customer service experience

    • Prior call center experience preferred, but not required

    • Strong verbal and written communication skills

    • Compassion for others and treating people like family

    • Computer literate

      As a “family member” of HDIS you can enjoy:

    • Competitive pay & bonus structure

    • Flexible scheduling

    • Competitive benefits package

    • Family and team orientation

    • Paid holidays, vacation and personal time

    • Opportunity for career growth and advancementA caring and compassionate working environment 

      If you are ready for a rewarding career in helping people, HDIS would love to speak with you!  

      APPLY NOW